Thank you for shopping at Crew Union. We hope you are happy with your purchase. Below is our return policy.
- If you believe your item was damaged in shipping, please contact us within 5 days of delivery, and we will work with you to quickly resolve the problem.
- If you feel that your order is defective, please contact us within 30 days and we will work with you to replace the product.
- We do not accept any returns after 30 days of the date of purchase.
- We do not return or exchange products that were placed in error.
- You are responsible for the shipping costs to ship your items back.
- We recommend you use a trackable method of return shipping as we are not responsible for lost packages.
- Mail your return package to:
7660H Fay Ave. Ste. 122
La Jolla, CA 92037
- Questions or comments may be sent to [email protected]
Crew Union operates www.crew-union.com and may operate other websites. It is Crew Union’s policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Crew Union collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Crew Union’s purpose in collecting non-personally identifying information is to better understand how Crew Union visitors use its website. From time to time, Crew Union may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Crew Union also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.crew-union.com. Crew Union only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Crew Union’s websites choose to interact with Crew Union in ways that require Crew Union to gather personally-identifying information. The amount and type of information that Crew Union gathers depend on the nature of the interaction. For example, we ask visitors who sign up at www.crew-union.com to provide a username and email address. Those who engage in transactions with Crew Union are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Crew Union collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Crew Union. Crew Union does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Crew Union may collect statistics about the behavior of visitors to its websites. Crew Union may display this information publicly or provide it to others. However, Crew Union does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Crew Union discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Crew Union’s behalf or to provide services available at Crew Union’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Crew Union’s websites, you consent to the transfer of such information to them. Crew Union will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Crew Union discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Crew Union believes in good faith that disclosure is reasonably necessary to protect the property or rights of Crew Union, third parties or the public at large. If you are a registered user of a Crew Union website and have supplied your email address, Crew Union may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Crew Union and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Crew Union takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Crew Union, or substantially all of its assets, were acquired, or in the unlikely event that Crew Union goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Crew Union may continue to use your personal information as set forth in this policy.